Refunds will depend on how far ahead of departure you cancel. The tiers are being finalised and will appear here as a single table:
| When you cancel | Refund |
|---|---|
| Tier 1 — earliest | To be confirmed |
| Tier 2 | To be confirmed |
| Tier 3 | To be confirmed |
| Tier 4 — closest to departure | To be confirmed |
Seven days before departure, an under-minimum city is either moved onto another city’s transit at ONEX’s cost, or cancelled with a full refund and first pick of the next date.
How itinerary changes, substitutions and force majeure are handled. To be confirmed.
Whether and how a booking can be transferred or moved. To be confirmed.
Refunds go back to the original payment method. Timelines to be confirmed.